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MOUTHPIECE POLICY

Mouthpiece trial period is 7 days from day of receipt. You may order up to 3 mouthpieces. ALL Gold Plated and Custom Mouthpieces are NON Returnable. ALL USED MOUTHPIECES ARE NOT RETURNABLE.

MOUTHPIECE RETURN POLICY

If you are not satisfied with your mouthpiece purchase within 7 days of receipt, please call 1-732-634-3399 during store hours for a Return Authorization Number which is required for all returns. For a full refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number. All mouthpieces must be free of blemishes and in original packaging. Scratched or damaged items will be returned and charged for return shipping costs.

If all mouthpieces in an order are returned, a $2.50 restocking & sterilization fee will apply. Late returns will be subject to a $10 fee per mouthpiece.

Mouthpieces: When we receive your return, we will credit your credit card, less the original shipping charge and a $5 per-item clean-up fee. All mouthpieces should be rinsed out and wiped down prior to return. Woodwind players—please use a patch during the trial to prevent teeth marks. Returned mouthpieces must be free of patches and have no marks whatsoever as a result of the trial. Brass players—please be careful of causing excessive scratching of the shank—please insert and remove the piece carefully during the trial period. For all mouthpieces, boxes must be clean, straight and in resalable condition with all parts and/or accessories included. Please be careful when unwrapping and testing to avoid additional charges. If damage is evident, the loss of value to the mouthpiece will be deducted from your refund.

"No Hassle" Return Policy:
We want you to be completely happy with your purchase. If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-house credit, or you may exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

90-day Used Gear Guarantee:
For items purchased that were marked as "used" that malfunction or fail, they may be returned within 90 days of purchase only if they malfunction or fail and haven't been abused or misused. Used items may be returned for a refund of the purchase price or an in-house credit minus the cost of shipping. Customer will be responsible for paying all shipping charges (to and from Sweetwater) on returned used items.

Non-returnable Items:
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:

There is a $10 sanitization fee for all returned woodwind and brass instruments. For mouthpieces, there is a $5 sanitization fee for mouthpieces under $299 and a $10 sanitization fee for mouthpieces over $299.

greenbean wrote: ↑Mon Feb 27, 2023 10:08 pm Doug Elliott.